Returns/Refund Policy

1STCASE focuses on providing our customers with the best possible experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim via email sales@1stcase.com.

Our Customer Service Representative will document your complaint and create a claim for you to reference as we investigate how to best resolve the issue. All defects and/or order issues must be reported to 1STCASE within 5 business days of receiving your order. Customer will be requested to submit digital photos to document the product’s defects. In some cases, customer will be required to ship defective product(s) back to 1STCASE at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to 1STCASE at the customer’s expense, 1STCASE may reimburse the customer for shipping if a defect is determined to exist. Any charges related to expedited orders, are non-refundable for defective products unless the couriers delivers a defective product or fails to deliver an order. Turnaround time and shipping options for orders varies due to available production capacity and are at 1STCASE’s discretion. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.